Imibuzo Evame Ukubuzwa (FAQ)

1. Yimiphi imikhiqizo enikezwa yi-Digital Vault?

I-Digital Vault iyindawo ongathenga kuyo yemfashini, ubuchwepheshe, izinsiza zemidlalo, nobucwebe obudizayinelwe izihlakaniphi, abadlali bamageyimu, nabathandi bezobuchwepheshe . Sinikeza izinto zekhwalithi ephezulu, ezikhethiwe ukuthuthukisa indlela yakho yokuphila yedijithali.

2. Ingabe unikeza ukuthunyelwa kwamahhala?

Yebo! Sinikeza ukuthunyelwa KWAMAHHALA kuwo wonke ama-oda aseNingizimu Afrika.

3. Kuthatha isikhathi esingakanani ukuthutha?

  • Isikhathi Sokucubungula: Izinsuku zebhizinisi ezi-2 kuye kwezi-4 (ngemuva kokuqinisekiswa kwenkokhelo).
  • Isikhathi Sokulethwa: 2 kuya ezinsukwini zebhizinisi ezingu-5 nge- The Courier Guy, Aramex, RAM, Fastway, Dawn Wing, Courier IT, nokuningi .
  • Uma i-oda lakho selithunyelwe, uzothola inombolo yokulandelela ukuze ugade ukulethwa.

4. Ngingalilandela kanjani i-oda lami?

Uma i-oda lakho selithunyelwe, uzothola inombolo yokulandelela nge-imeyili. Ungasebenzisa le nombolo kuwebhusayithi yezithunywa ukuze ulandelele ukulethwa kwakho.

5. Ithini inqubomgomo yakho yokubuya?

Samukela izimbuyiselo zingakapheli izinsuku eziyi-7 sithole i-oda lakho uma:
✔ Into inesici noma ayilungile
✔ Unikeza isithombe noma ividiyo ubufakazi ku-support@thedigitalvault.co.za
✔ Umkhiqizo awusetshenziswa, emaphaketheni oqobo nazo zonke izesekeli zifakiwe

Ukubuyisela okungahlangabezani nale mibandela kungase kungavunyelwa.

6. Ngizoyithola nini imbuyiselo yami?

Ukubuyiselwa kwemali kucutshungulwa phakathi nezinsuku zebhizinisi ezingu-7 ngemva kokuthola nokuhlola into ebuyisiwe. Izimbuyiselo zikhishelwa endleleni yakho yokukhokha yasekuqaleni (ngaphandle kwezindleko zokuthumela).

7. Ingabe unikeza ukuthunyelwa kwamanye amazwe?

Njengamanje, sithumela ngaphakathi eNingizimu Afrika kuphela . Izinketho zokuthumela kwamanye amazwe zingatholakala ngokuzayo. Hlala ubukele!

8. Yiziphi izindlela zokukhokha ozamukelayo?

Siyakwamukela:
✔ Amakhadi amakhulu esikweletu nawemali
✔ Vikela izindlela zokukhokha ku-inthanethi

Hlola ikhasi lokuphuma ukuze uthole izinketho zokukhokha ezitholakalayo.

9. Kuthiwani uma ngithola into eyonakele?

Uma into yakho ilimele lapho ufika, xhumana nathi phakathi kwezinsuku eziyi-7 nge:
✔ Isithombe noma ividiyo yomonakalo
✔ Inombolo yakho ye-oda

Sithumele i-imeyili ku- support@thedigitalvault.co.za , futhi sizokusiza ngokushintsha noma ukubuyisela imali.

10. Ngingakwazi yini ukulungisa noma ukukhansela i-oda lami ngemva kokulifaka?

Ama-oda acutshungulwa ngokushesha, ngakho-ke singase singakwazi ukuwashintsha noma ukuwakhansela uma esewafakile. Uma udinga usizo, xhumana nathi ngokushesha ku-support@thedigitalvault.co.za .

11. Ngingaxhumana kanjani nokwesekwa kwamakhasimende?

Silapha ukusiza! Xhumana nathi nge:
I-imeyili: support@thedigitalvault.co.za
Ucingo: +27 61 582 9274