Frequently Asked Questions (FAQ)
1. What products does The Digital Vault offer?
The Digital Vault is your store for fashion, tech gadgets, gaming accessories, and jewelry designed for nerds, gamers, and tech enthusiasts. We offer high-quality, curated items to enhance your digital lifestyle.
2. Do you offer free shipping?
Yes! We offer FREE shipping on all orders within South Africa — fast, reliable, and delivered straight to your door.
For internationally sourced products, shipping is also free and delivered via private courier directly to your South African address (no post office collections required).
3. How long does shipping take?
Local Products:
- Processing Time: 1 to 2 business days (after payment confirmation).
- Delivery Time: 1 to 3 business days via trusted couriers: The Courier Guy, Aramex, RAM, Fastway, Dawn Wing, Courier IT, and others.
International Products:
- Processing Time: 1 to 2 business days (after you place your order).
- Delivery Time: 6 to 8 business days via private courier — delivered directly to your door (no post office needed).
You’ll receive a tracking number via email once your order has shipped.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number on the courier’s website to track your delivery.
5. What is your return policy?
We accept returns within 7 days of receiving your order if:
- The item is defective or incorrect.
- You provide photo or video proof to support@thedigitalvault.co.za.
- The product is unused, in original packaging with all accessories included.
Returns that do not meet these conditions may not be approved.
6. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to your original payment method (excluding shipping fees).
7. How long does international delivery take?
International products are sourced from global suppliers and delivered in 6 to 8 business days directly to your door.
8. What payment methods do you accept?
We accept:
- Major credit & debit cards
- Secure online payment methods
Check the checkout page for available payment options.
9. What if I receive a damaged item?
If your item is damaged upon arrival, contact us within 7 days with:
- A photo or video of the damage
- Your order number
Email us at support@thedigitalvault.co.za, and we’ll assist you with a replacement or refund.
10. Can I modify or cancel my order after placing it?
Orders are processed quickly, so we may not be able to modify or cancel them once placed. If you need help, contact us immediately at support@thedigitalvault.co.za.
11. How can I contact customer support?
We’re here to help! Reach out to us via:
Email: support@thedigitalvault.co.za
Phone: +27 61 582 9274