Shipping policy

We offer Fast, Reliable, and FREE delivery on all orders within South Africa — and now also source International products with Tracked shipping.

1. Shipping & Delivery Timeline

Local Products

  • Order Processing : 1 to 2 business days.
  • Delivery : 2 to 3 business days via trusted courier partners.

International Products

  • Order Processing : 1 to 2 business days.
  • Delivery : 6 to 8 business days to South Africa, directly to your door — no post office trips needed.

You will be notified during checkout whether a product is Locally fulfilled or Internationally sourced.

2. Trusted Courier Partners

We use reputable couriers to ensure safe and timely delivery, including:

The Courier Guy | Aramex | RAM | Fastway | Dawn Wing | Courier IT | PostNet

3. Delivery Process

  • All deliveries are door-to-door.
  • If you’re unavailable, the courier will attempt redelivery or leave a pickup note.
  • International deliveries are handled by a private courier, ensuring no import duties.

4. Order Tracking

Once your order ships, you’ll receive an email with a Tracking Number and a Link to monitor your delivery in real-time.

5. Questions or Shipping Inquiries?

Email: support@thedigitalvault.co.za

Phone: +27 61 582 9274

 

Pro Tip: Ensure your shipping details are correct at checkout to avoid delays.